Intake Administrator

Beyond Housing

51 - 200 employees
St. Louis
Operations / Scheduling
Mid Level
$30,000 - $44,999

Summary

Position Summary:  The Intake Administrator supports the administrative needs of the Construction Program Manager’s and Director’s related responsibilities. This position will also assist in providing an exceptional customer service experience. This position plays an important role in ensuring clients receive appropriate and timely communication. The Intake Administrator will work with multiple internal/external customers to meet the needs of the clients. There is a requirement to be a strong communicator, detail-oriented, highly organized, and have the ability to work with a sense of urgency. Good interpersonal skills and professionalism are essential.

Responsibilities

Responsibilities include

  • Qualifying applicants based on program requirements
  • Acquiring income documentation and other various documents from clients
  • Income-qualifying clients and processing their applications and supporting documentation
  • Manage basic administrative functions (i.e., copying, scanning, filing, data entry, etc.)
  • Provide excellent customer service to clients and potential clients
  • Assist with meeting preparation, organize files, incoming/outgoing mail, forms, and marketing material
  • Scheduling meetings and appointments
  • Answering phones and managing our home repair hotline
  • Strong Microsoft Office skills
  • Work with highly confidential paperwork daily
  • Send regular correspondence to clients
  • Prepare and organize documentation for clients, manager(s), and director
  • Assist clients concerning complaints, issues, and resolution
  • Update and maintain information in the database on regular basis requirements
  • Must have excellent writing skills
  • Extremely high attention to detail
  • Great personality with strong customer service skills
  • Must be flexible and change direction easily
  • Strong problem-solving skills
  • Ability to manage time effectively and multi-task responsibilities
  • Other tasks as assigned

Requirements

Required Qualifications:

  • Bachelor’s Degree in related field or 3-5 years’ administrative work experience
  • Experience preferably in non-profit
  • Demonstrated administrative skills, including managing and prioritizing multiple tasks or projects
  • Ability to work independently, in a team environment, and in collaboration with colleagues
  • Strong Microsoft Office skills, including Outlook, Excel, and Word
  • Excellent attention to detail, with the ability to be flexible and meet deadlines
  • Highly organized and motivated, with good interpersonal, problem-solving, and analytical skills
  • Proficient in oral and written communication skills

Apply

Application Instructions:

Please send a resume and cover letter by email to hr@beyondhousing.org.    This job will remain posted until it has been filled.